Last Updated: November 8, 2024
Welcome to Om Medical LLC’s websites ("Sites") and mobile applications ("Apps"). Operated by Om Medical LLC ("Company," "we," "us," or "our"), these platforms provide information about our physician support services and related products (collectively referred to as the "Services") to visitors and users ("you," "your"). This Privacy Policy explains how we collect, use, and disclose information, including personally identifiable data ("Personal Data"), from those who visit our Sites or use our Services. Please note that our Services are intended exclusively for physicians and other healthcare professionals.
This Privacy Policy describes how we handle Personal Data—information that identifies or can be used to identify an individual. It does not cover aggregated data that we derive from the information you provide. We may collect Personal Data from customers, potential customers, site visitors, and users of our Services. Please be aware that choosing not to provide certain information may restrict your access to some functionalities of our Services.
By using our Services, you agree that Om Medical LLC and authorized partners such as cloud computing services may collect, store, and process the information you provide. You confirm that you have the right to share any information you submit to us, consent to its disclosure to third parties as outlined in this Privacy Policy, and ensure that the information is accurate, up-to-date, and relevant to its intended use.
When you engage with our Services, we may collect Personal Data about you and your patients, along with other information as follows:
As you navigate or browse our Website or use the App, we collect data about your device and browser, network connection, IP address, and cookies. This data helps us diagnose technical issues, conduct analytics, and manage quality control.
By choosing to provide Personal Data, you consent to its use as outlined in this Privacy Policy. You acknowledge that your Personal Data may be transferred from your location to our facilities and those of our authorized partners in the United States.
We may also record which users accessed patient data, along with any modifications made. This record helps us meet legal requirements and keep a history of changes. We may link this automatically collected data to Personal Data for troubleshooting access issues.
To enhance our understanding of user preferences and improve our services, we may aggregate information, such as user demographics and behaviors. This aggregated data may be shared with affiliates, partners, or agents, but it does not personally identify you. We may also disclose user statistics in compliance with legal requirements.
We utilize your Personal Data in accordance with this Privacy Policy. If you submit Personal Data for a particular purpose, we will use it solely for that reason. For example, if you email us, we'll use your information to address your message. If you provide Personal Data to access the Services, we'll use it to facilitate and monitor your access.
Our company may also use your Personal Data and non-personal information collected through the Services to enhance our content and functionality, gain insights into user preferences, and improve the overall Services.
Specifically, we use Personal Data to:
If we intend to use your Personal Data in a way that is not consistent with this Privacy Policy, we will notify you at the time of collection or before such use.
At this time, our Services do not support "Do-Not-Track" signals.
We do not sell your Personal Data. However, there are circumstances where we may share your Personal Data without further notice to you:
Some Personal Data we receive may be Protected Health Information ("PHI") under laws like HIPAA and HITECH. When we receive PHI, we act as a "Business Associate" under agreements that restrict our use and disclosure of PHI and require us to implement safeguards to protect it.
This may include exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
You can visit our Site without providing Personal Data. However, choosing not to provide certain information may limit your ability to use some Services. To "opt-out" of consents previously given or to stop receiving communications from us, please send an email to hello@ommedical.ai. Despite your request to cease communications, we may still collect, maintain, and process information as required to comply with our business and legal obligations.
We will retain Personal Data as long as necessary for the identified purpose or as required by law, which may extend beyond the end of our relationship with you. We may keep certain data to prevent fraud, for legitimate business purposes like analyzing aggregated data, or if required by law. Unless otherwise specified in our Terms of Use or a separate agreement, if you stop using our Services, we may retain or destroy all Personal Data and non-identifiable information collected through your use. All retained Personal Data will remain subject to this Privacy Policy (or an applicable Business Associate Agreement).
This Privacy Policy does not apply to any Personal Data collected outside of the Services. It also does not apply to unsolicited information you provide through the Services or other means, such as information posted in public areas like forums or any ideas for new products. All unsolicited information is deemed non-confidential, and we are free to reproduce, use, disclose, and distribute it without limitation.
Our Services are not intended for children under the age of 13, and we do not knowingly collect Personal Data from them. If you are under 13, please refrain from providing any Personal Data. We urge parents and guardians to oversee their children's online activities and instruct them not to share Personal Data without consent. If you suspect that a child under 13 has provided us with Personal Data, please reach out to us so we can remove it from our records.
This Privacy Policy applies only to our Services and not to websites we do not own or control. Our Services may contain links to third-party websites ("Third-Party Sites"). We do not endorse or review these Third-Party Sites, and this Privacy Policy does not apply to them. We suggest contacting those sites directly for information on their privacy policies.
We take reasonable steps to protect Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. Emails sent to or from the Services may not be secure, so please take special care in deciding what information you send via email. Practice Users should not email Protected Health Information unless prior arrangements have been made to ensure encryption.
Your access to and use of the Services are subject to our Terms of Use at ommedical.ai/terms-of-service.
Our Services and business may change over time. Consequently, we may need to update this Privacy Policy. We reserve the right to modify this Privacy Policy at any time without prior notice. Please review this policy periodically, especially before providing Personal Data. This Privacy Policy was last updated on Sept 29, 2024. Your continued use of the Services after any changes indicates your agreement with the revised Privacy Policy.
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted. Any amended Personal Data will be transmitted to parties authorized to receive your information. Accurate Personal Data enables us to provide the best possible service. If Personal Data relates to a Practice User's patients and we are acting as a Business Associate, the terms of the Business Associate Agreement will dictate how we update, correct, or remove Protected Health Information. In case of a conflict between this Privacy Policy and the Business Associate Agreement, the Business Associate Agreement will prevail.
Please feel free to contact us if you have any questions about this Privacy Policy or our information practices.
Contact Information
The effective date of this Privacy Policy is November 8, 2024.